Privacy
Your details should stay in the right hands.
This page explains, at a high level, how Offthetrail uses information shared through bookings, enquiries, cafe orders, and returning-customer flows.
What we collect
We collect the details you provide while making an enquiry, booking a stay, placing a cafe order, or creating an account. This can include your name, contact details, travel dates, guest counts, order details, and payment references shared for manual verification.
Why we use it
We use this information to respond to enquiries, coordinate reservations, verify submitted payments, manage customer accounts, and support on-property operations such as cafe orders and guest communication.
How it is handled
Customer information is intended to be used for operational communication and service delivery. Access to protected routes and private records should remain restricted to the appropriate customer or authorised team member.
Contact
If you need help with your data or want clarification about a reservation or payment reference, contact Offthetrail directly before sharing any additional sensitive information.